Purchasing an item from Taildecker.com? Taildecker Decks and accessories are shipped via UPS or FedEx Ground. However, Express shipping is available. Please call 1-877-TAILDKR (1-877-824-5357) for rates and options.
Please allow two to four weeks for delivery of your Taildecker system and accessories. Shipping times will vary depending on the size of the package and the delivery location. Most packages generally are delivered within 2-7 business days (excluding weekends and holidays) from their date of shipment. Freight shipments range from 2-9 business days. While we are happy to offer products to customers located in Alaska, Hawaii, and other areas outside the continental United States, a shipping charge will apply to these locations and delivery times will vary.
Truck freight applies to orders consisting of large parts or items that require special handling due to their shape, weight, or packaging. Orders with these characteristics are shipped via Truck Freight. Orders usually are processed for shipment within 24-48 hours from confirmation of your order. Delivery may take 2-9 business days (excluding weekends and holidays), within the continental United States. Truck Freight to Alaska and Hawaii may take up to 14 business days and may require additional charges. In the event that your order is subject to additional charges, we will contact you via email with a revised shipping quote.
Please allow two to four weeks for delivery of your Taildecker system and accessories.
Shipping costs for orders from Taildecker.com are flat rate charges based on the weight and size of the item.
You may return new items sold by Taildecker within 30 days for a refund, minus any shipping costs incurred. A 10% restocking fee will be applied to all returns. Items should be returned in their original packaging. When returning an item, the customer is responsible for shipping all of the purchased items back. To arrange a return, just call us at 1-877-TAILDKR (1-877-824-5357) and we will guide you through the process.
**NOTE** You must contact our Customer Service staff before returning an item so that we can give you your RMA# and Authorize the return!
Items that are NOT Returnable
Taildecker DOES NOT accept returns of the following items:
If you receive a faulty item and need to exchange it for the same item, please contact our Returns/Customer Service staff by calling us at 1-877-TAILDKR (1-877-824-5357) and we will guide you through the process.
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If we have done a great job and exceed your expectations, please let us know. Each month we receive thousands of positive feedbacks from our customers. If we have not met your expectations, we would really appreciate you telling us how we could have done better. Please send your feedback to
We provide a limited warranty of 90 days from the date received by the original purchaser or installer, unless otherwise specified, and covers the replacement of a defective parts. The warranty applies only to parts replacement unless a part cannot be obtained in its place. For such cases, a full refund will be issued to the original purchaser. A refund or an exchange of a defective part will be processed only if it is accompanied by the original sales invoice. All items must be in their original condition and must not be damaged due to incorrect installation. The warranty is limited only to the original purchaser and is non-transferable.
Finish Protection and Finish Warranty Terms
The Taildecker deck has a high quality finish that must be cared for like any other exposed finish on the vehicle. Protect the finish by using non/abrasive cleaners or wax. The use of any soap or polish or wax that contains any abrasive is detrimental, as the compounds scratch the finish. Care should be exercised when positioning all accessories to the deck to protect the finish. The Taildecker deck is high quality, powder coated aluminum, however dragging accessory arms or accessory units across the surface of the deck may result in scratching the powder coated surface. Taildecker, Inc. assumes no liability for the above!
Buyer assumes all risk and liability for the installation and use of Taildecker products. Taildecker, Inc assumes no liability for injury,loss, incidental or consequential damages in the event of an accident.
TaildeckerP.O. Box 76Arab, AL 35016Tel: 1-877-TAILDKR (824-5357)
The Taildecker is designed to be stable and secure, with setup taking less than five minutes. When you’re finished, packing up your tailgating gear is just as fast. Your tailgate accessories stow away neatly in the lockable storage trunk and ride home secured to the Taildecker deck. Contact us.